Custom Medical Devices

Hearing devices are custom medical products. Once ordered from the manufacturer, they cannot be cancelled or returned except under applicable warranty conditions.

Deposits & Payments

A minimum 50% deposit is required at the time of ordering. FULL payment below a total of $5,000.00 and 50% for totals over $5001.00. Any balance is payable on or before the fitting appointment by cash, EFT, or credit card. By paying a deposit and signing the purchase agreement, the client confirms responsibility for the full payment of the devices ordered.

HSP/DVA Subsidised Devices

For clients eligible under the Hearing Services Program (HSP) or Department of Veterans’ Affairs (DVA) programs: The subsidy is applied directly to the device cost. Any gap (out-of-pocket) payment is the client’s responsibility in full. The gap payment is due in accordance with the payment terms above.

Warranty

All new hearing devices are covered by a manufacturer’s warranty (usually 3 years) against component failure or defects in workmanship. Warranty is only valid if the devices are serviced by the manufacturer or an authorised service centre, such as Ayling Hearing & Audiology Clinic.

Batteries & Maintenance

Under HSP, clients are eligible for subsidised batteries (excluding rechargeable batteries) and maintenance for an annual fee (currently $120, can change without notice!)). For DVA clients, batteries and maintenance are provided at no extra charge.

Service Commitment

Ayling Hearing & Audiology Clinic provides fitting and follow-up appointments within the first 6 months as part of your package. Ongoing support is available; however, we can only assist if we are notified of any issues.